FAQ-Frequently Asked Questions -

About nutrients and health related subjects

Why is intestinal environment drawing so much attention?

Because intestines (small intestine and large intestine) is an important organ playing an essential role by absorbing necessary nutrients and eliminating unnecessary nutrients, foreign substances and toxins out of our body. Accordingly, it is called, “a mirror reflecting our health status” or “the second brain”.

What is immunity?

Immunity is the power to protect our body from foreign substances such as virus and bacteria. There are two kinds of immunity ・・・one called, “natural immunity”, and another called, “acquired Immunity”. Good lifestyle habit paying special attention to enhancement of the “natural immunity” eventually leads to improvement of our overall health with better QOL (Quality of Life) and risk management.

Why do we need to take protein?

According to the Ministry of Health, Labor and Welfare, protein is defined as “natural organic substance that is essential as structural components of body tissues such as muscles, organs, skin, and hair, and as catalyzing components to control biochemical reactions such as hormone, enzymes and antibodies. It is also contained as food ingredient primarily in beans, eggs, meat, and fish and is fundamental component for life functions”. Protein deficiency is prone to cause growth failure or decline of physical strength and immune system. Accordingly, it is certainly an essential nutrient for anyone to take daily.

How much protein a day do you advise we should take?

The Ministry of Health, Labor and Welfare advises that the standardized amount of protein intake per day for Japanese is 65 grams for males aged 30-64, 60 grams for males over 65, and 50 grams for all females over 30 years old. Keep it in mind that you take protein in well-balanced meals, at breakfast, lunch, and dinner every day.

What is amino acid count?

It is a measure showing how balanced the food source’s 9 kinds of “essential amino acid” content is contained. It shows that “the closer the count is to 100, the more the food contains good “essential amino acid ”. Meanwhile, protein consists of 20 kinds of amino acid of which 11 “nonessential amino acid” can be synthesized in the human body while 9 “essential amino acid” cannot occur in our own tissues.

About the Product

How much amount of im Protein should I take per day?

We recommend 1 sachet of im Protein a day.

How much protein do I get from 1 sachet of im Protein?

One sachet (26.8 grams) of im Protein contains 20.0 grams of protein. About 1/3 of the recommended intake amount of protein a day for age group over 30 can be taken from 1 sachet. We suggest that you take it at breakfast, which usually comes with less amount of protein, or during relatively long hours without meals like in-between lunch and dinner.

Is im Protein food or pharmaceuticals?

im Protein is classified as general food.

Does im Protein contain any substance causing allergic reaction?

Milk and soy beans are contained in im Protein.

I have lactose intolerance. Can I still take it?

One sachet (26.8 grams) of im Protein contains 1.9 grams (analysis value) of lactose. Those with lactose intolerance are advised to start taking the product in small amount like 1/2 – 1/3 of a sachet.

Are HIT and HIT-made milk safe?

A tasting study session with 10,000 consumers in the State of Ohio, the U.S., was conducted for a fixed term to determine the safety of milk made with HIT. The study resulted in no report of negative side effect except milk allergy and lactose intolerance. Also, the result of the major study obtained the status of “Generally Recognized as Safe” (GRAS) issued by the Food and Drug Administration (FDA) approving the milk as safe food. In Japan, it is included in the ”Information System on Safety of Health Food” issued by the National Institute of Health and Nutrition.

I’m thinking of trying im Protein for the first time. Do I need to be prepared for any possible problems?

im Protein is designed to meet requirements for all consumers, especially for the first time users, with thought-out specifications and facilitating order system. You can be assured for safe trial.

Does im Protein cause weight gain for a non-chronic exerciser?

Regardless of whether you are a chronic exerciser or not, protein is an indispensable nutrient for your health. One sachet of im Protein has 100 kcal per sachet, which is not considered to directly cause weight gain.

How do you advise I should take it?

All you need to do is to put a sachet of im Protein and cold water in the shaker that comes with the first order and just shake and mix. With the shaker come an explanatory note and suggested recipes for your immediate use.

About Purchase and Delivery

How much is the shipping fee?

It is free. Regardless of the volume of order, shipping fee is borne by us.

Which delivery company do you use?

As a general rule, we use Yamato Transport (Kuroneko Courier Service). However, if you prefer Sagawa Courier Service, you can fill the request in the remark column of the order form.

In receiving the parcel, can I get it at the branch office of the courier company instead of my home?

Yes, you can by filling the request in the remark column of the order form together with the branch office information.

Do you issue a receipt?

In case you need a receipt, please contact the Customer Service below.

How do I request for a refund in case im Protein does not meet my expectations for the taste?

In case you don’t find its taste quite satisfactory and request for a refund after your first order, you can contact the Customer Service below.
* Applicable period of full refund guarantee is within 10 days after your receipt of the product.

Can I change a Single Purchase to Routine Purchase afterwards or vice versa?

Yes, you can at any time. Please contact the Customer Service below.

With Routine Purchase, can I skip an order if I need to?

Yes, you can skip an upcoming delivery ordered or designated depending on your situation with the product. Please contact the Customer Service below.

With Routine Purchase, can I change the fixed number of sets in midstream?

Yes, you can change the fixed number of monthly sets in midstream. Please contact the Customer Service below.

In case the shaker gets dirty or badly damaged and becomes unusable, can it be replaced?

Yes, in case the shaker is in a bad condition and is no longer usable, a new shaker is provided. Please contact the Customer Service below.

For inquiries on the product, purchase, and delivery,
Contact below.
Tel: 0120-444-110
(9:00 ~ 18:00 weekdays)